Respect and Zero Tolerance
The NHS belongs to us all and we want to ensure that we use it in the best possible way. We endeavour to provide you with the highest level of service at all times, treating you with honesty, respect, dignity and understanding. In order to do that we need our patients and their representatives to have the same commitment towards practice staff.
The Practice supports and operates the government’s ‘Zero Tolerance‘ campaign for Health Service Staff.
This states that GPs and their staff have a right to care for others without fear of being attacked or abused. No form of aggression, verbal or physical in nature, will be tolerated and any instances of such behaviour on the practice premises will lead to a warning letter and may result in the perpetrator being reported to the Police and removed from the practice’s List of Registered Patients.