When you are unwell, the first thing to ask is…”can I take care of myself?”
There are many ways to access services and it is also important to remember that seeing the GP isn’t always the best option.
Help Us to Help you and discover many ways to get the right care, in the right place, first time.
Before you book an appointment to see a doctor please consider if you can help yourself. If you have a cough, cold, headache or other minor ailment try treating yourself at home first. You should begin to feel better in about 1 to 2 weeks without the need to see a GP. Should you need medicine such as paracetamol, ibuprofen or cough syrup to help manage your symptoms, you are more than welcome to make a request via the dispensary team, alternatively a whole range of over the counter medicines are available to buy.
You can use the NHS 111 Wales Symptom Checker to check your symptoms to find out the next steps to take.
Medical Practices across Wales operate a system called ‘Care Navigation’ and this in order to make the most efficient use of resources and to ensure that patients are directed to the most appropriate health care professional to help them.
When you contact us to arrange an appointment, our receptionists will ask you to briefly outline the reason for your call. If it’s a non-medical query it’s quite possible that the receptionist will be able to help or rather than a GP, you may be directed to the Practice Nurse, Advanced Paramedic Practitioner, physiotherapist, pharmacy or another external service.
Working in this way enables resources to be used in the most efficient way and it releases the GPs to care for the patients most in need and those with complex or serious conditions which can be treated by the GP only.
Who’s available at the practice?
Advance Paramedic Practitioner (APP)
You can see the Advance Paramedic Practitioner for the same reasons as you would the GP. The APPs are highly experienced and have undertaken advanced training in order to provide higher level care. They’re available once a week, normally a Tuesday. Our APP’s can be identified by their green, Welsh Ambulance Service uniforms.
Practice Nurse (PN)
The Practice Nurse is a registered health professional who works collaboratively with the GPs to manage the care and health of our patients. The PN assess, screen, treats and educates patients and supervises the work of the Healthcare Assistants. Our Practice Nurses can be identified by their navy blue uniform.
Healthcare Assistant (HCA)
The Healthcare Assistant supports the Practice Nurse and the clinical team as a whole, undertaking general duties and specific procedures. Our Healthcare Assistants can be identified by their green uniforms.
Musculoskeletal physiotherapy relates to physiotherapy of the musculoskeletal system. This involves muscles, bones, joints, nerves, ligaments, cartilage and spinal discs.
If you feel that you are suffering from a musculoskeletal complaint that could benefit from physiotherapy you can arrange an appointment by phoning reception. You do not need to see the GP first. A clinic is held every other Wednesday.
The Midwife provides advice, care and support to women and their families while pregnant, throughout labour and during the period after a baby’s birth.
The Health Visitor provides support for children aged 0 to 5 years and their families, with the aim of giving them the best start in life
The health visitor is based at Corwen Family Practice but holds regular clinics here, which are by appointment only. The appointments are arranged directly by the health visitor. To contact her, please call 03000 859 371
Did you know you can self-refer to a number of services without seeing your GP?