Uwchaled Medical Practice

Reception phone line: 8:00am – 6.30pm Monday to Friday

Dispensary phone line: 10.30am – 4.30pm Monday to Friday

Patient Information

Here you can find important information for patients.

You can find out more by clicking on the links below.

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records


A mother is welcome to breastfeed her baby at the practice. This means she does not need to seek permission to do so and won’t be asked to stop or ... [continue] Breastfeeding


Are looking after or providing support for a relative, friend or neighbour? Are you being helped or supported by a relative friend or neighbour? We need to know so that ... [continue] Carers


This practice is committed to providing a safe and comfortable environment and strives to achieve good practice at all times. All patients are entitled to have a chaperone present during any ... [continue] Chaperone

Compliments and Concerns

Feedback Your comments and suggestions are important to us, please let us know if you have any suggestions or comments about the services provided by using the online feedback form.  ... [continue] Compliments and Concerns

Equality and Accessibility

Disabled Access The practice premises provide suitable access for our patients. The front door  is automatic and the whole premise is on ground level with no steps or stairs.  There ... [continue] Equality and Accessibility


If you are a patient that does not communicate comfortably in English or Welsh, or are deaf or hard of hearing we can arrange an interpretation service for you. Please ... [continue] Interpretation

Missed Appointments & Punctuality

Missed Appointments and Punctuality Policy We all forget to do things, and this can sometimes include attending appointments.  Missed appointments however cause disruption to the smooth running of services and ... [continue] Missed Appointments & Punctuality

Patient Confidentiality

Confidentiality and General Data Protection Regulations (GDPR) We take the privacy and confidentiality of your information seriously and do our upmost to comply with GDPR regulations. The General Data Protection ... [continue] Patient Confidentiality

Patient feedback

We welcome and appreciate any views or suggestions you may have regarding any aspect of our service, including our website. Please let us know about your experiences, both good and ... [continue] Patient feedback

Practice Boundary

Each GP practice has a designated geographical area which they serve. We serve the rural area which is within 8-10 miles from the practice. We can provide GP services to ... [continue] Practice Boundary

Primary Care Clusters

Primary care clusters (also known as GP clusters) are groups of general practitioners working with other health and social care professionals to plan and provide services locally. Uwchaled Medical Practice is part of the Conwy West ... [continue] Primary Care Clusters

Privacy and Cookies

Privacy notice Uwchaled Medical Practice is the controller for personal information we process. The practice is committed to protection your personal information and respecting your privacy. We have a legal ... [continue] Privacy and Cookies

Protected Learning Time

The practice occasionally closes in order for staff to have protected time to undertake learning and training. On these days we close at 1.00pm and re-open at 5.00pm. The dates ... [continue] Protected Learning Time

Update your details

If you change name, address or telephone number, please let us know by completing the form below. If you move outside the practice area you may need to find a ... [continue] Update your details

Using this Website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this Website


All Armed Forces veterans are entitled to receive priority access to NHS care (including hospital, primary or community care) for any conditions (mental and physical) which are likely related to, ... [continue] Veterans

Violence and Agression

Respect and Zero Tolerance GPs and practice their staff have a right to care for others without fear of being attacked or abused. We take a Zero Tolerance approach and ... [continue] Violence and Agression

Welsh Government Access Standards

Cyhoeddwyd set o safonau gan Y Gweinidog Iechyd a Gwasanaethau Cymdeithasol ym mis Mawrth 2019 a’u nod yw codi a gwella’r lefel o wasanaeth mae cleifion yn ei gael gan ... [continue] Welsh Government Access Standards

Welsh GP Record

Key health information from the records your GP keeps about you will be available to support your direct care in hospital, at outpatient appointments, in an emergency and in the ... [continue] Welsh GP Record

Welsh Language

Uwchaled Medical Practice regards the Welsh and English languages with equal importance and believes that all who make contact with the organisation have the right to do so in Welsh ... [continue] Welsh Language

Date published: 8th October, 2014
Date last updated: 6th November, 2019