Monthly activity report for the month of April 2023 that provides all our patients with a snapshot of some aspects of our workload.
Summary of data:
Total number of calls to the surgery: 1,592
Number of calls answered within 2 minutes: 1,584
Number of calls abandoned: 8
Number of items issued via prescription: 4,738
Appointments: 998
Appointments (seen) 966
Appointments DNA: 32
Administrative communications issued: 157
Referrals made: 131
Text messages sent and received: 559
Fit notes issued: 24
Total digital requests issued to the practice: 620
